About Empower:
We are on a mission to transform the gig economy, so that hard-working people can earn a sustainable living. For us, this starts with the rideshare industry. If you want to be part of a fast-growing, mission-driven organization that cares about making a difference for gig economy workers, then we’d like to hear from you.
About the Role:
Empower is hiring a General Manager for its NYC operations. This is a unique opportunity to build a team and design the operations for a new market from the ground up. The General Manager will be responsible for rider acquisition, revenue growth, and marketplace health, serving primarily riders on the Empower platform. Specific responsibilities include:
- Own and drive results against key operating metrics for Empower in the NYC market
- Develop a comprehensive plan for rider acquisition and relationship management
- Hire, train, and manage a team of Community Managers
- Develop and refine a marketing strategy to build Empower’s name recognition and grow ridership on the Empower platform in the NYC market
- Monitor the NYC marketplace to ensure marketplace health and growth
- Identify and develop strategies to improve efficiency in rider signups and onboarding
- Use data-driven decision-making and sound business judgment to drive continuous process
- improvements
- Work with other operations leaders to develop a company-wide strategy and operations playbook
About You:
- You are a detail-oriented, high-energy, driven problem-solver and self-starter with an exceptional work ethic and a desire to be part of a team disrupting the status quo
- You take ownership and personal responsibility and expect your team members to do the same
- You can see the big picture while developing comprehensive detailed plans to achieve your goals
- You have no fear of hard problems and rejections — those only fuel you to do better
- You are an exceptional leader, supporting and enabling your team to do their best work
- You are not afraid to get your hands dirty and are willing to do all of the things you ask of your team
- You operate under a “customer-first” model, always anticipating potential problems and striving to provide better solutions
- You are an excellent communicator, knowing when to engage the broader team and when to flag issues to other parts of the company
- You are familiar with NYC geographic neighborhoods in general
What Do You Bring?
- Experience with launching and growing new markets preferred
- Experience with other gig economy and/or marketplace companies preferred
- Experience managing operations in a geographic market preferred
- Experience creating and managing social media content preferred
- Work experience as a political or campaign staffer or organizer can be helpful
- Experience managing a sales team preferred; direct sales experience can be helpful
- Bachelor’s degree required; MBA would be valuable to the role, but not required
- 5+ years of professional and relevant work experience
- Must be available and willing to work full-time and in-person in NYC
What Do We Offer?
- Competitive compensation ($100k-$160k + equity, based on experience)
- Competitive benefits package
- Being part of a great team and an ambitious mission to better the lives of gig workers**
