About Empower:
We are on a mission to transform the gig economy so that hard-working people can earn a sustainable living. For us, this starts with the rideshare industry. If you want to be part of a fast-growing, mission-driven organization that cares about making a difference for gig economy workers, then we’d like to hear from you.
About the Role:
Empower is hiring a General Manager for its DC operations. This is a unique opportunity to lead a team and expand operations for the DC market. The General Manager will be responsible for driver and rider acquisition, revenue growth, and marketplace health, serving both drivers and riders on the Empower platform. Specific responsibilities include:
- Own and drive results against key operating metrics for Empower in the DC market
- Develop a comprehensive plan, and build, train and manage a team for driver acquisition and relationship management
- Further develop and refine a marketing strategy to build Empower’s name recognition and grow ridership on the Empower platform in the DC market
- Monitor the DC marketplace to ensure marketplace health and growth
- Identify and develop strategies to improve efficiency in driver and rider signups and onboarding
- Use data-driven decision-making and sound business judgment to drive continuous process improvements
- Work with other operations leaders to develop a company-wide strategy and operations playbook
About You:
- You are a detail-oriented, high-energy, driven problem-solver and self-starter with an exceptional work ethic and a desire to be part of a team disrupting the status quo
- You take ownership and personal responsibility and expect your team members to do the same
- You can see the big picture while developing comprehensive detailed plans to achieve your goals
- You have no fear of hard problems and rejections — those only fuel you to do better
- You are an exceptional leader, supporting and enabling your team to do their best work
- You are not afraid to get your hands dirty and are willing to do all of the things you ask of your team
- You operate under a “customer-first” model, always anticipating potential problems and striving to provide better solutions
- You are an excellent communicator, knowing when to engage the broader team and when to flag issues to other parts of the company
- You are familiar with DC geographic neighborhoods in general
What Do You Bring?
- Experience with launching and growing new markets preferred
- Experience with other gig economy and/or marketplace companies preferred
- Experience managing operations in a geographic market preferred
- Experience creating and managing social media content preferred
- Work experience as a political or campaign staffer or organizer can be helpful
- Experience managing a sales team preferred; direct sales experience can be helpful
- Bachelor’s degree required; MBA would be valuable to the role, but not required
- 5+ years of professional and relevant work experience
- Must be available and willing to work full-time and in-person in DC
What Do We Offer?
- Competitive compensation ($100k – $160k + equity, based on experience)
- Competitive benefits package
- Being part of a great team and an ambitious mission to better the lives of gig workers
