Company Overview:
Empower is a fast-growing startup that is on a mission to transform the gig economy, so that hard-working drivers can earn a sustainable living. If you want to be an integral member of a team that is disrupting Uber and cares about making a difference for gig economy workers, then we’d like to hear from you.
Role Overview:
Empower is hiring Customer Support Associates. Customer Support Associates at Empower are responsible for addressing and solving driver and rider issues on the Empower platform, in a timely manner that drives customer satisfaction.
This is a remote work from home position from anywhere in the United States, preferably in the pacific time zone.
Detailed Responsibilities:
- Maintain a comprehensive understanding of the Empower platform, including both the driver and rider mobile applications
- Ensure timely correspondence with customers via phone and email
- Identify customer needs and address their problems with a positive attitude
- Escalate issues and trends that require broader attention
- Prepare and present product/service recommendations that will decrease the volume of customer issues in the future
Candidate Requirements:
- You are a detail-oriented, high-energy, driven, problem-solver with an exceptional work ethic and a desire to be part of a team disrupting the status quo
- Polished written and verbal communication skills
- You exhibit patience when handling tough situations
- Strong organizational skills and the ability to multitask
- Proficiency in CRM softwares and ticketing systems, such as Zendesk
- You have a flexible schedule, allowing for potential weekend and night work
- Team-first mentality and a professional attitude
- You take a startup (all-hands-on-deck) “I bust my butt because I love it” approach
Preferred Experience:
- Experience in a customer support role or call center environment
- Experience at a startup or in a similarly intense environment/li>
- Familiarity with for-hire transportation industry and gig economy
What Do We Offer?
- Competitive compensation + equity + performance-based bonus
- Competitive benefits package
- Being part of a great team to better the lives of gig workers
- Work from home
If you are interested in this position, please send your resume to jobs@rideempower.com. At this time, we are not accepting submissions from external recruiters.
